If you have not happy with an item and it is within 30 days of purchase, you may send it back to us for an exchange. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Chewable dog toys cannot be returned or refunded due to hygiene issues.
To complete your return, please contact us first and we will assist you in the return process. You can email us at info@doggybeds.com.au or call us on 1300 233 033.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, please check your bank account again and also your credit card company if the purchase was made using a credit card. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@doggybeds.com.au or call us on 1300 233 033

Sale items can also be refunded, but will only be refunded for the original purchased amount.

We can exchange items that are defective or damaged, however this is only if it was originally damaged when you received your goods. All items including dog beds, dog accessories, and dog fashion which have physical damage from your pet chewing or destroying it, unfortunately are non refundable or exchangeable.
We only replace items if they are defective or damaged from shipping. If you need to exchange it for the same item, send us an email at info@doggybeds.com.au or call us on 1300 233 033 and we will assist you in an exchange.

To return your product, you should contact us first at info@doggybeds.com.au or call us on 1300 233 033 and we will assist you in your enquiry.
Please note, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.